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Looking for more info on CX? Check out our blog articles, case studies, newsletters, webinars, and downloadables!

Featured UX
Designing Complex Navigation – FREE Webinar

Designing Complex Navigation – FREE Webinar

We’ve talked at length about how Designing for Customer Intentions (especially when Designing Complex Navigation) helps digital spaces have more...

edit Lis Hubert

event 11/10/2020

UX
Designing for Customer Intentions: Part 1

Designing for Customer Intentions: Part 1

Published on UX Booth. Octobert 27, 2020. As UX Designers we’re fond of taking the “human-centered” approach, which involves bringing...

edit Lis Hubert

event 10/27/2020

CX
Designing Website Navigation For Customer Intentions

Designing Website Navigation For Customer Intentions

Think about website navigation differently.  It’s not about “the navigation bar,” or that “hamburger menu.” It’s also not about your...

edit Diana Sonis

event 10/27/2020

CX
How To Talk With Customers Through Your Website

How To Talk With Customers Through Your Website

You can’t scale the human side of your business if your website isn’t set up to have an organic conversation...

edit Diana Sonis

event 10/13/2020

CX
What Is Website Navigation?

What Is Website Navigation?

Website navigation is a ubiquitous concept today. Customers expect to find whatever they’re looking for through the links at the...

edit Diana Sonis

event 09/29/2020

CX
Establishing the Customer Experience: What Does it Mean For Your Business?

Establishing the Customer Experience: What Does it Mean For Your Business?

This is Part 3 in the Establishing the Customer Experience series. Part 1 discusses a holistic way to define Customer...

edit Lis Hubert

event 09/15/2020

CX
Establishing the Customer Experience: What Does an Experience Entail?

Establishing the Customer Experience: What Does an Experience Entail?

This is Part 2 in the Establishing the Customer Experience series. Part 1 discusses a holistic way to define Customer...

edit Lis Hubert

event 09/01/2020

CX
Establishing the Customer Experience: A Holistic Definition

Establishing the Customer Experience: A Holistic Definition

This is Part 1 in the Establishing the Customer Experience series. Part 2 discusses the elements that make up an...

edit Lis Hubert

event 08/18/2020

CX
Redefine “Customer” to Build a Great Business

Redefine “Customer” to Build a Great Business

If you build great customer relationships, you’ll build a great business. This advice is even more important in a post-COVID-19...

edit Lis Hubert

event 06/15/2020

Business Strategy
Business Opportunities in COVID-19

Business Opportunities in COVID-19

COVID-19 is not the problem you’re dealing with. Well, for businesses and gig workers who rely on in-person customer traffic,...

edit Diana Sonis

event 05/26/2020

CX
Why Your Business Needs a Shared, Customer-First Language

Why Your Business Needs a Shared, Customer-First Language

One question we hear often, especially during times of crisis, is: What is the one human-centered practice I can implement...

edit Lis Hubert

event 05/12/2020

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