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Looking for more info on CX? Check out our blog articles, case studies, newsletters, webinars, and downloadables!

Featured CX
Event Replay – Service Design & Kano Models: Firecat First Fridays

Event Replay – Service Design & Kano Models: Firecat First Fridays

In early September, we announced our upcoming Firecat First Friday session, Service Design & Kano models. Several weeks have passed,...

edit Lis Hubert

event 09/14/2021

UX
Designing Complex Website Navigation: UX San Antonio

Designing Complex Website Navigation: UX San Antonio

Upcoming FREE event: Designing Complex Website Navigation, UX San Antonio, September 2021 Our mission is to create human-centered business solutions....

edit Lis Hubert

event 09/07/2021

CX
Service Design & Kano Models: Firecat First Fridays

Service Design & Kano Models: Firecat First Fridays

Upcoming FREE event: Firecat First Friday, September 2021 Last year a client approached us with a wicked problem: How could...

edit Lis Hubert

event 09/01/2021

Innovation
Innovation Through Iteration

Innovation Through Iteration

Innovation in companies is tricky. There are rarely brand new ideas. What we often deal with are old ideas with...

edit Diana Sonis

event 07/27/2021

CX
Adopting a beginner’s mindset as an experienced employee

Adopting a beginner’s mindset as an experienced employee

We work with many established businesses full of well-meaning people who want to innovate. But, they’re stuck.  This “stuck-ness” comes...

edit Diana Sonis

event 07/20/2021

Business Strategy
Competitive Analysis the Right Way

Competitive Analysis the Right Way

Competitive analysis is a staple, routine activity of business. People seem to believe that innovation sits somewhere between indiscriminately borrowing...

edit Diana Sonis

event 07/13/2021

Business Strategy
Honest Collaboration: Collaborating when things get real

Honest Collaboration: Collaborating when things get real

Upcoming event: Collaborate Virtual 2021 When the organizers of Collaborate Virtual, a free event celebrating the art of collaboration in...

edit Lis Hubert

event 07/06/2021

UX
Designing Navigation with Customer Intentions – UX Camp Winter 2021

Designing Navigation with Customer Intentions – UX Camp Winter 2021

It was a Saturday in January. We were only slightly caffeinated, but we put the coffee aside and rose to...

edit Lis Hubert

event 05/25/2021

Forget The Trail Of Breadcrumbs

Published on Boxes & Arrows – May 12, 2021 The Importance of Designing a Different Navigation Structure Enterprises often have...

edit Lis Hubert

event 05/12/2021

Camera Obscura: Beyond the lens of user-centered design

Published in collaboration with Alexis Lloyd and Devin Mancuso. December 21, 2020. As the world grows increasingly complex, the limitations...

edit Lis Hubert

event 12/21/2020

UX
Designing for Customer Intentions: Part 2

Designing for Customer Intentions: Part 2

Published on UX Booth. November 10, 2020. Now that you’ve been introduced to the Designing for Customer Intentions concept, let’s...

edit Lis Hubert

event 11/10/2020

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