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Decoding the 10 Factors Affecting Customer Satisfaction in Retail
Understanding the factors affecting customer satisfaction is vital to providing excellent customer experience. In this article, we’ll examine 10 critical...
edit Lis Hubert
event 11/21/2023
How to Improve the Retail Customer Experience in Stores
For a brick-and-mortar retailer, deciding how to improve the retail customer experience is like putting a puzzle together – there...
edit Diana Sonis
event 11/01/2023
Understanding and Mapping the Retail Customer Journey
Understanding the customer journey in retail is a little different than understanding the customer journey in general – especially when...
edit Lis Hubert
event 10/11/2023
Customer Journey Map: What It Is and How to Make One
In Part 1 of this two-part series, we discussed why it’s important to understand the customer journey and its different...
edit Diana Sonis
event 09/27/2023
The Customer Journey: What It Is and Why It Matters
This is the first in a two-part series on understanding the customer journey. In the first part, we’ll explain what...
edit Lis Hubert
event 09/20/2023
To Gain Buy-In for CX, Use ‘Why’
With so much evidence proving the competitive advantage of improved customer experiences, you’d assume that gaining buy-in for CX from...
edit Lis Hubert
event 08/21/2023
7 Insights on Creating Human-Centered Solutions
Published on Productboard – April 25, 2023 Answering Your Questions related to Insights on Creating Human-Centered Design Q: How do...
edit Lis Hubert
event 08/10/2023
This series looks at the advent of AI and its effect on CX. In Part 1, we discussed AI’s seemingly...
edit Lis Hubert
event 07/31/2023
In Part 1 of this series, Limitless Capabilities, we showcased what business and customer experience leaders are facing in choosing...
edit Lis Hubert
event 07/27/2023
Customer Experience (CX). Artificial Intelligence (AI). At first glance, they can seem like opposing concepts. CX focuses on creating human-centered...
edit Lis Hubert
event 07/25/2023
Developing A Company-Wide CX Mindset – Without a CX Team
CX consulting is a budget-friendly path to excellent customer experiences Veterans First is a financial services company that specializes in...
edit Diana Sonis
event 07/13/2023
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