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Looking for more info on CX? Check out our blog articles, case studies, newsletters, webinars, and downloadables!

Featured Business Strategy
Make the Unconscious Conscious — A conversation with Lis Hubert

Make the Unconscious Conscious — A conversation with Lis Hubert

In this conversation, Matthew Oliphant and Lis Hubert delve into various themes surrounding personal growth, societal pressures, and the complexities...

edit Lis Hubert

event 01/23/2025

Business Strategy
DevFest 2024

DevFest 2024

Hosted by GDG Hudson, GDG Capital Region, GDG On Campus Rensselaer, and Google Women Techmakers, this highly anticipated event took place on November...

edit Lis Hubert

event 10/23/2024

The Customer Journey: What It Is, Why It Matters, And How To Map It

September 2024 Happy customers are loyal customers. Loyal customers cost up to 25x less, spend up to 67% more, and...

edit lsm-admin

event 10/02/2024

UX
The Basics of Customer Experience and How to Make Your Site More User Friendly

The Basics of Customer Experience and How to Make Your Site More User Friendly

Concepts to Code and Account Recovery – February 2024 What are User Experience, Customer Experience, and human-centered design? And how...

edit Lis Hubert

event 03/01/2024

CX
The Customer Journey: What It Is, Why It Matters, and How to Map It

The Customer Journey: What It Is, Why It Matters, and How to Map It

Hudson Valley Can Code – November 2023 Understanding your customer journey is essential to connecting with your audience – and...

edit Lis Hubert

event 03/01/2024

UX
Team of One: Contracting, Consulting, and Freelancing – Webinar

Team of One: Contracting, Consulting, and Freelancing – Webinar

UX San Antonio – June 2023 Freelancing, contracting, consultancy, or employment, which of these would work for your UX career?...

edit Diana Sonis

event 08/10/2023

UX
How to Create Human-centered Solutions

How to Create Human-centered Solutions

Productboard – January 2023 During this webinar on how to create human-centered solutions, we share how human-centered design is an...

edit Diana Sonis

event 08/10/2023

CX
Forget the Trail of Breadcrumbs

Forget the Trail of Breadcrumbs

Interact Global – October 2021 Evolving website navigation starts with forgetting the trail of breadcrumbs. Many businesses have a simple...

edit Lis Hubert

event 01/28/2022

UX
Designing Complex Website Navigation

Designing Complex Website Navigation

UX San Antonio – September 2021 In this UX San Antonio event, it’s all about designing complex website navigation. Navigation...

edit Lis Hubert

event 09/30/2021

CX
Service Design & Kano Models

Service Design & Kano Models

Firecat First Friday – September 2021 In this Firecat First Friday session it’s all about Service Design & Kano Models....

edit Lis Hubert

event 09/13/2021

Business Strategy
Honest Collaboration: Collaborating When Things Get Real

Honest Collaboration: Collaborating When Things Get Real

Collaborate Virtual 2021 We have to collaborate with humans quite often. This is an occupational hazard of our work as...

edit Diana Sonis

event 08/13/2021

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