Need help implementing your CX goals?
Our industry knowledge and experience are at your service. Contact CX by Design for a free 30-minute session and take the first step towards a thriving future!
General
CX
Optimizing Websites for Today’s Customer
edit Lis Hubert
event 12/15/2020
pace 4 mins
Customer Experience Week 2020
Lis Hubert, Diana Sonis, and Adam Parks discuss how collections agencies should be optimizing websites for customers.
Optimizing websites for customers is a topic on many collections agencies’ minds. In this panel, we discuss what agencies should, and should not, be doing as they update their digital spaces.
Recorded at Customer Experience Week, December 15, 2020.
Related Articles
Get the most out of your customer journey maps
Customer journey maps allow us to research, understand, and empathize...
edit Lis Hubert
event 04/04/2025
pace 4 mins
How can we help you thrive?
Want to help your company thrive using the principles of human-centered design? Our FREE 30-minute introductory session will get you on the right path!
Schedule your free consultation
