How to Create Human-centered Solutions

During this webinar on how to create human-centered solutions, we share how human-centered design is an adaptable, scalable approach to problem-solving. It’s a framework that can optimize many business areas while using empathy and keeping the focus on humans – that is, the customers, employees, and users involved in the process.

The process CX by Design we use to implement human-centered solutions is:

1. Look (investigate)
2. Ask
3. Learn
4. Create solutions
5. Test/Iterate.

If you’ve been trying to solve a complex or recurring business challenge, using human-centered design can uncover a surprising path to success.

After the presentation, we hold an extended conversation on how to make this vision a reality.

Recorded for Productboard on January 26, 2023

For more on the subject, check out these ideas:

Lis Hubert & Diana Sonis:
7 Insights on Creating Human-Centered Solutions

Lis Hubert:
What You Can Do Right Now to Be Human-Centered

Diana Sonis:
How do we train our teams to think with a customer-centric mindset?