General CX

Event Replay – Service Design & Kano Models: Firecat First Fridays

In early September, we announced our upcoming Firecat First Friday session, Service Design & Kano models.

Several weeks have passed, and we’re delighted to report that the event was a huge success! We can always count on the Firecat Studios community for insightful, thought-provoking comments and questions. It’s safe to say they did NOT disappoint.

To see the event replay for “Service Design & Kano Models” (including both the session and the post-session Q & A), head over to the webinars page. There you can also find all the replays of our other past sessions.

We hope you enjoy the material. And, as always, we’d love to hear your thoughts and questions. This topic is a new one we’re refining, and getting your feedback is extremely helpful in making sure we’re providing the best information.

Watch Service Design & Kano Models