Resources

CX

Prepping for Future Success with Follow-Up Support

CX

Developing A Company-Wide CX Mindset – Without a CX Team

CX consulting is a budget-friendly path to excellent customer experiences Veterans First is a financial services company that specializes in...

Business Strategy

Prepping for Future Success with Follow-Up Support

Closing the transition gap by providing consistent, reliable support services As anyone who’s been involved in business process optimization and...

CX

Reducing Costs by Optimizing Dealer Services & Wholesale Processes

Illuminating automation and cost reduction opportunities with service blueprints In an earlier project, we labeled and prioritized gaps in our...

Business Strategy

Unearthing Insights for a Better Dealer Services Experience

Optimizing the purchase path to improve the wholesaler experience Next, our focus shifted from consumers to Dealer Services – specifically,...

UX

Improving the User Experience by Streamlining Consumer Repairs and Warranty

Using service analysis to expose process bottlenecks and reduce costs This project was a continuation of our earlier work on...

CX

Enhancing the Online Experience with a Simpler Post-Purchase Path

Defining a post-purchase Near Term Strategy to optimize the consumer’s experience The next part of our collaboration focused on the...

CX

Fostering Brand Loyalty by Reimagining the In-Store Experience

Creating a better in-store consumer experience that stands out First up, we were asked to revamp the client’s retail and...

CX

A Roadmap for Omnichannel Transformation Using Near Term Strategy

Services Provided Project planning and facilitation Requirements definition and analysis Consumer experience analysis and gap definition Near Term Strategy: improvement...

CX

Human-Centered Design, Empathy, & MVP Training for Helpshift

3 teams, same people-first approach Helpshift is a mobile-first customer service platform that delivers an in-app help experience for many top...