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CX
CX Week – Lis Hubert & Diana Sonis
edit Lis Hubert
event 12/14/2020
pace 4 mins
Customer Experience Week 2020
Have you tried paying a bill like you’re asking consumers to do?
Collection agencies need to look at their processes from the perspective of the consumer to ensure all touchpoints are seamless and consistent. At CX Week, Lis Hubert & Diana Sonis from CX by Design shared tips to help accomplish that objective.
Recorded at Customer Experience Week, December 14, 2020.
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