Over 30 years of CX experience
Diana Sonis and Lis Hubert
Founding Partners
A combined 30+ years of experience in insurance, real estate, retail, e-commerce, and financial services
Don’t just take our word for it
Here’s what we’ve helped our clients achieve:
66%
More customer engagement
28%
Increase in email open rates
988
Person-hours saved
How we use CX to help businesses – and people – thrive
CX isn’t just about customer service. It’s about the human experience of every employee, partner, and stakeholder as they interact with a company.
How does adopting a human-centric approach to business drive profitablity?
Some of our happy clients
What clients say about us…
“CX by Design guided all of our organization’s energy around wanting to create a better customer experience into a focused near-term toolset and process, with clear, focused progress along the strategic roadmap.”
Rich Warner
Senior Vice President, Veteran’s First
Success stories
How can we help you thrive?
Want to help your company thrive using the principles of human-centered design? Our FREE 30-minute introductory session will get you on the right path!
Schedule your free consultation
